Frequently Asked Questions
Everything you need to know about your K-Beauty journey.
Are your products 100% authentic?
Yes, we source all our products directly from authorized distributors and manufacturers in South Korea to ensure every item is 100% genuine.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the country. International orders may take 10-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
How do I know which products are right for my skin type?
Each product page features a 'Skin Type' guide. You can also visit our blog for curated routines or contact our skincare experts for a personalized consultation.
Do you offer free shipping?
Yes, we offer free standard shipping on all domestic orders over $50. No coupon code is required; the discount is applied automatically at checkout.
Are your products cruelty-free?
Many of our brands are strictly cruelty-free and vegan. You can use the 'Cruelty-Free' filter on our shop page to browse ethical beauty options.